Orders & Payment
Q: How do I place an order?
A: Browse our products, add to cart, and proceed to checkout. Enter shipping and payment information to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other methods supported at checkout.
Q: Can I cancel or change my order?
A: Contact us immediately. We can only modify or cancel orders before fulfillment.
Shipping
Q: How long does shipping take?
A: Processing: 1–3 business days; Standard shipping: 3–7 business days.
Q: How can I track my order?
A: A tracking number will be sent to your email once shipped.
Q: Do you ship internationally?
A: No, we currently ship only within the United States.
Products
Q: Are your products safe for all pet sizes?
A: Yes, we design for small, medium, and large pets. Size details are listed on each product page.
Q: Do you sell pet food and treats?
A: Yes, we offer a variety of pet nutrition and treats.
Returns & Support
Q: How do I return an item?
A: Email us your order number within 30 days of delivery. Items must be unused and in original packaging.
Q: What if my item arrives damaged?
A: Contact us with photos of the item and packaging within 7 days of delivery for a replacement or refund.
Q: How long do refunds take?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.
Contact & Location
Q: Where are you located?
A: PAWLORAK, 280 QUESINBERRY RD, MOREHEAD, Kentucky 40351, United States.
Q: How can I reach customer service?
A: Email us at RalphinaYannantuono529@hotmail.com.