Return & Refund Policy

Return Window

Eligibility

• Items must be unused, in original packaging, and in resalable condition
• Pet food, treats, opened grooming products, and personalized items are not eligible for return unless defective or damaged
• Sale items are final sale and cannot be returned

How to Return

1. Email us at RalphinaYannantuono529@hotmail.com with your order number, reason for return, and photos (if damaged/defective)
2. We will review your request and provide return instructions within 24–48 business hours
3. Ship the item back with a trackable label
4. Returns are processed within 5–7 business days of receipt

Refunds

• Approved refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error (wrong item, defect, damage)
• Return shipping fees are the customer’s responsibility unless otherwise approved

Exchanges