News

FAQ
Orders & Payment Q: How do I place an order? A: Browse our products, add to cart, and proceed to checkout. Enter shipping and payment information to complete your order. Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other methods supported at checkout. Q: Can I cancel or change my order? A: Contact us immediately. We can only modify or cancel orders before fulfillment. Shipping Q: How long does shipping take? A: Processing: 1–3 business days; Standard shipping: 3–7 business days. Q: How... Read more...
Return & Refund Policy
Return Window You may request a return within 30 days of delivery for most unused items. Eligibility Items must be unused, in original packaging, and in resalable condition Pet food, treats, opened grooming products, and personalized items are not eligible for return unless defective or damaged Sale items are final sale and cannot be returned How to Return Email us at RalphinaYannantuono529@hotmail.com with your order number, reason for return, and photos (if damaged/defective) We will review your request and provide return instructions within 24–48 business hours Ship the item back... Read more...
Shipping Policy
Processing Time Most orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. Shipping Destinations We currently ship only to addresses within the United States. Shipping Methods & Timeframes Standard Shipping: 3–7 business days after fulfillment Expedited options may be available at checkout for an additional fee Shipping Costs Shipping fees are calculated at checkout based on weight, size, and destination. Delivery PAWLORAK is not responsible for delays caused by weather, carrier issues, customs, or incorrect address... Read more...
Terms of Service
By accessing or using the PAWLORAK website, you agree to be bound by these Terms of Service. Eligibility You must be at least 18 years old or have parental/guardian consent to use this site. Products & Orders All products are subject to availability. We reserve the right to cancel or refuse orders at our discretion. Prices are listed in U.S. dollars and may change without notice. You agree to provide accurate and complete order and shipping information. Payment Payments are processed via secure third-party payment gateways. You authorize us to... Read more...
Privacy Policy
Last updated: [Insert Date] PAWLORAK (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase from our Shopify store (PAWLORAK.com). Information We Collect Personal identification: name, shipping address, billing address, email address, phone number Payment information: processed securely via Shopify Payments and third-party processors; we do not store full credit card details Order history and customer support communications Website usage data: cookies, device information, browsing activity (for analytics and store... Read more...
Contact Us
We love hearing from fellow pet parents! If you have questions about products, orders, shipping, returns, or need personalized help, please reach out using the information below. Email Support RalphinaYannantuono529@hotmail.com We typically respond within 24–48 business hours. Mailing Address PAWLORAK 280 QUESINBERRY RD MOREHEAD, Kentucky 40351 United States Customer Service Hours Monday–Friday: 9:00 AM – 5:00 PM EST Weekends: Closed (messages will be answered on the next business day) Read more...
About Us
PAWLORAK is a U.S.-based pet brand dedicated to bringing safe, reliable, and loving products to pets of all sizes—small, medium, and large. We offer a full range of pet supplies including nutrition, treats, toys, grooming tools, bedding, collars, harnesses, and daily essentials. Every product is carefully selected and tested to support health, comfort, and happiness for your furry family members. Our mission is simple: to make caring for your pet easier and more enjoyable with trustworthy, pet-friendly solutions. We are based in Morehead, Kentucky, and proudly serve pet parents across... Read more...